Return Policy
This return and exchange policy applies to all valid service orders generated through platform official channels. We formulate standardized return service rules based on the principle of user priority and standardized operation, clarify service scope, application conditions, processing procedures and rights division standards, and provide transparent, standardized and efficient return service support for all users. All service operations are based on objective specifications, abandoning arbitrary judgment and irregular processing modes.
1. Ineligible Return Scenarios
To standardize service operation and avoid abnormal malicious applications, the following scenarios do not support return and exchange services: products with artificial damage, missing original accessories or packaging; products exceeding the valid return service cycle; products used for non-daily conventional scenarios and causing attribute changes; abnormal orders generated by improper operation and violation of platform service specifications.
2. Service Time Limit Specification
All return applications must be initiated within the official valid service cycle. Applications beyond the time limit will not be accepted by default. We suggest users check product status and put forward service demands in a timely manner after receiving the goods, so as to avoid missing the valid processing cycle due to personal delay.
3. Logistics & Cost Specification
Under normal eligible return scenarios, users shall bear the corresponding return logistics costs by themselves. For product quality problems or service exceptions caused by platform objective factors, we will bear the corresponding logistics and processing costs, and provide targeted after-sales solutions according to the actual situation of the order.
4. Policy Update & Interpretation
We reserve the right to optimize and adjust the return policy according to service iteration and operational standardization needs. All updated clauses will be publicly displayed on the official page, and the latest revised content shall prevail for subsequent return service processing. The implementation of all policies aims to balance user rights protection and standardized platform operation.